Scaling Success with 24/7 Back Office Support for Kooner Fleet Management Solutions
Kooner Fleet Management Solutions partnered with Beyond Just Service to transform their administrative operations. What began as a streamlined back-office solution quickly evolved into a 24/7, multi-channel support partnership - powering scale, efficiency, and uninterrupted service.
Services
• Back Office Administration • Billing & Accounts • Voice Process Support • Live Chat Support • Email Management
Results
Platforms
• CRM Systems • VoIP Telephony • Live Chat Software • Email Support Tools • Accounting Platforms
Project Overview
Kooner Fleet Management Solutions approached Beyond Just Service with a need to optimise their daily admin workflow. The initial objective focused on improving efficiency through outsourced support, enabling extended service hours and leaner operations.
Execution
We began with a four-person team handling essential administrative tasks. The engagement rapidly scaled as we demonstrated value, expanding into billing, accounts, and full customer support through voice, chat, and email channels. With Kooner’s growth trajectory, we introduced a 24/7 support model—ensuring consistent service delivery across time zones.
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Results
Through strategic expansion, the support team grew by 500%, delivering round-the-clock back office and customer interaction support. This enabled Kooner Fleet to maintain operations outside of traditional business hours, reduce internal workload, and improve overall service levels. Plans are already underway to broaden support into credit card processing, HR functions, and customer acquisition—cementing outsourcing as a core pillar in their scalability strategy.
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